Item: SAP HANA Cloud
Rating: 7
Author: Tanya Thao Le

Overall Satisfaction with SAP HANA

Use Cases and Deployment Scope

SAP HANA is being used for customer service in my company. As a utility company, HANA holds all of our customer data, ranging from their address to the meter they use and all the billing details.

Pros and Cons

Pros

Speed.
Efficiency.
Easy to use.

Cons

The upgrade and implementation can be cumbersome.

Return on Investment

Overall, the response time has been much faster.
Less network interruption.

SAP HANA Real-Time Processing

Yes, there are many cases where real-time analytics has helped us to troubleshoot a network outage before it happens.

SAP HANA Data Type Support

In our organization, we do use SAP HANA to store PDF images of customer bills.

SAP HANA Complex Business Logic

This feature has been used in our organization. Before, we were not able to do complex business logic, but now, we can use the complex business logic that executes very quickly.

Support Rating

Overall, support for SAP HANA has been good. Every time we encounter a problem, we usually can reach out and get help. Plus, there's a lot of help available online.

Key Insights

Do you think SAP HANA Cloud delivers good value for the price?

Yes

Are you happy with SAP HANA Cloud's feature set?

Yes

Did SAP HANA Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP HANA Cloud go as expected?

Yes

Would you buy SAP HANA Cloud again?

Yes

Likelihood to Recommend

SAP HANA is fast and efficient. SAP HANA can handle a variety of data types and has been particularly well suited for the utility industry.

Comments

Please log in to join the conversation

SAP HANA Review

Software Version