Item: Litmos
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

It is being used by us on behalf of some of our clients and for internal training of new hires.

Pros and Cons

Implementation (Ryan was amazing!)
Help articles
Genuine care for resolution by team members

More Salesforce integration support
Time to solve dev issues
Time to close tickets

Return on Investment

Reduced in-person training time
Allows for cross time zone / multi-shift availability
Offers a more professional look and feel to training

Honestly, we did it so that we could link accounts and not have multi-accounts. There was some confusion in the sales process. We do use multi-accounts but the linking is helpful for training replication across orgs.

Key Insights

Do you think Litmos delivers good value for the price?

Not sure

Are you happy with Litmos's feature set?

Yes

Did Litmos live up to sales and marketing promises?

Yes

Did implementation of Litmos go as expected?

Yes

Would you buy Litmos again?

Yes

Usability

Some aspects like "features" are not intuitive to find and set up. Dashboarding is also not very useful, so limited in what kind of content is available. Areas that look customizable aren't really that detailed but give the appearance of being able to do more. horizontal alignments are also really confusing in default settings.

Implementation Rating

Ryan was so thorough, so engaging, he was wonderful. I could not have asked for a better implementation!

Likelihood to Recommend

It gets a little challenging with team buildouts and assigning content by exception. i.e. I can't remove training from a learner if it was assigned by team structure.

SAP Litmos for Salesforce Integration

Overall Satisfaction with SAP Litmos