SAP S/4HANA Cloud Review
July 13, 2021

SAP S/4HANA Cloud Review

Fabiano Moraes | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP S/4HANA Cloud

It is used by the back office and some professional service areas. I believe the main problem SAP S/4HANA Cloud solves is performance [issues] running some operations in finance and payroll. It also addresses the lack of analytics and real-time reporting of the old ERP System. The embedded analytics [improves] departments' decision-making processes.
  • Analytics / Reporting
  • System performance
  • Improved Processes
  • Real-time data
  • User Interfaces
  • Cost
  • Ease of Use
  • Still missing some features
  • Fewer Customization efforts
  • Fewer Developments
  • Smooth transition from ERP to SAP S/4HANA Cloud
It has great usability due to the number of FIORI apps available, improving the user experience and bringing efficiency to the operations. Real-time data and embedded analytics allow the company to make faster decisions to meet customer needs.
The only comparison I have is [with] SAP ERP which SAP S/4HANA Cloud brings a lot of improved processes and a great number of Fiori APPs optimizing these processes. The real-time data and analytics [feature] is also a plus in expediting decision-making by using standard reports. Performance is also a key aspect of SAP S/4HANA Cloud.

Do you think SAP S/4HANA Cloud delivers good value for the price?

Yes

Are you happy with SAP S/4HANA Cloud's feature set?

Yes

Did SAP S/4HANA Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP S/4HANA Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP S/4HANA Cloud again?

Yes

SAP S/4HANA Cloud is suitable for financial, logistics, and operational areas. Companies in several sectors can benefit from the implementation in [a short amount of time] without the need for complex developments or custom scenarios. The standard processes in SAP S/4HANA Cloud can be leveraged to expedite implementations or conversions from the ERP.

SAP S/4HANA Cloud Feature Ratings

Accounts payable
8
Accounts receivable
9
Inventory tracking
9
Automatic reordering
9
Location management
8
Pricing
9
Order entry
9
Cost of goods sold
8
Pay calculation
9
Direct deposit files
8
Dashboards
9
Standard reports
9
Custom reports
9
Role-based user permissions
9
Single sign-on capability
8
Not Rated

SAP S/4HANA Cloud Support

SAP's support team is OK. Medium or High issues may require some days to fix. Customers with Prime support can have substantial benefits. Customers with regular support plans may need to wait longer for medium issues to get addressed by SAP Support.