high-quality service management software. | TrustRadius

Use Cases and Deployment Scope

We use SAP S/4HANA Cloud to run our consulting and software business. We track billings and bookings to manage our projects and sales. We use reports from the solution to understanding how things are going. All of our employees use the application on a daily basis to record their time.

Pros and Cons

Good UX for entering time.
Integrated to our SSO.
Ability to get reports on project billings.

Reports could be more easily customized.
Sometimes the app doesn't refresh properly.

Return on Investment

Good investment so far.
Able to manage our business better.

Usability

8

Nice UX. My only frustration is with the reporting. That could be more flexible for creating ad hoc or custom reports.

Key Differentiators

Price was important to us. We are very familiar with SAP products, so we were very sure we knew what we were getting into.

Alternatives Considered

NetSuite ERP

Netsuite was very flexible but SAP S/4HANA Cloud fit our business process more effectively.

Key Insights

Do you think SAP S/4HANA Cloud delivers good value for the price?

Yes

Are you happy with SAP S/4HANA Cloud's feature set?

Yes

Did SAP S/4HANA Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP S/4HANA Cloud go as expected?

Yes

Would you buy SAP S/4HANA Cloud again?

Yes

Likelihood to Recommend

It's really solid for a professional services company and we are able to use it effectively. Sometimes, the reporting needs more flexibility.