With some minor improvement it will be amazing
April 29, 2022

With some minor improvement it will be amazing

Elnur Huseyinov | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Sales CRM
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

We can manage our multichannel campaign and social media marketing, and sales process via the contribution of SAP Sales Cloud we can dedicate ourselves to the sales which are client-oriented. The customizable tools of the software help us to increase our revenue and expand our business. The value of Customer Management which is facilitated by the product is immersed.
  • Multichannel campaign management
  • Client management
  • Reporting
  • task assignment
  • Pricing policy
  • Complicated system that is hard to learn in the short time
  • Customer support
  • Expenses are problem for our budget though we enjoy using the software
  • Increase in sales
  • Business gorwth
  • Marketing success
Both are valuable products that are supporting the sales of the process of the companies. However, there are some nuances that pushed us to go with SAP Sales Cloud. Firstly, Firstly, despite we have some concerns about the customer service of SAP Sales Cloud, in contrast to Zoho One, it is way better. In terms of ease of use, SAP Sales Cloud is doing better than other.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

The scalability and the features that the product gives value to our business process are the reasons that I give this rating to SAP Sales Cloud. Some minor improvements are needed that prevents me to give higher points in the rating.
To be honest, In contrast to previous similar platforms we used as the team, It is doing better, however, it is clear that it could be way better if they can enhance the support.
We can operate our campaign and customer-orient approach to our clients with the features provided by SAP Sales. It helps us to manage and increase our engagement with clients. Call center Automation is another amazing side of the feature that our customers can call or notify us of the issue that they suffer.

SAP Sales Cloud Feature Ratings

Customer data management / contact management
9
Workflow management
8
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
7
Interaction tracking
8
Channel / partner relationship management
8
Case management
9
Call center management
8
Help desk management
7
Lead management
8
Email marketing
7
Task management
8
Billing and invoicing management
8
Reporting
9
Forecasting
9
Pipeline visualization
8
Customizable reports
8
Custom fields
8
Custom objects
8
Scripting environment
9
API for custom integration
8
Role-based user permissions
8
Single sign-on capability
9
Social data
8
Social engagement
9
Marketing automation
8
Compensation management
9
Mobile access
8