SAP Sales Cloud - Best CRM Tool
May 04, 2022

SAP Sales Cloud - Best CRM Tool

Gauri Hiremath | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Sales Performance Management
  • SAP Intelligent Sales Execution (Datahug)

Overall Satisfaction with SAP Sales Cloud

We handle our social media campaigns and multi-channel sale processes through SAP Sales Cloud. The SAP CRM feature is the most insightful feature, it provides a great medium to manage and maintain customer relationships by delivering all required data with ease of accessibility. It has a wide range of analytical functionalities which allows us to gather information on many key parameters.
  • Streamlined workflow.
  • SAP Sales cloud has the best CRM feature.
  • Ease of Integration.
  • Data updating can be time consuming.
  • Pricing is on the higher end.
  • It has improved the quality of work.
  • Optimized performance of the Sales team.
  • Training modules can be worked on.
SAP Sales Cloud has impressive metrics and fulfills most of our organizational requirements, therefore SAP Sales Cloud was our preferred option for improving our sale processes and driving business outcomes. Along with the aforementioned other factors like a product roadmap, pre-existing relationships with other SAP products as well as third-party modules have been critical parameters while opting for this product.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.
SAP Sales Cloud has great support, they have provided complete assistance right from the initiation of the setup, and onboarding of all employees to the current operational processes.
It has functions such as contract management, task assignment and tracking, performance reporting, database management, contact management, and so on. The CRM components are highly defined and arranged, allowing users to easily tackle customer-related concerns. For all of the above-mentioned services, our working efficiency and output have immensely improved.

SAP Sales Cloud Feature Ratings

Customer data management / contact management
7
Workflow management
8
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
7
Interaction tracking
8
Channel / partner relationship management
9
Case management
7
Call center management
8
Help desk management
7
Lead management
7
Email marketing
8
Task management
8
Billing and invoicing management
7
Reporting
8
Forecasting
8
Pipeline visualization
7
Customizable reports
8
Custom fields
8
Custom objects
7
Scripting environment
8
API for custom integration
8
Role-based user permissions
8
Single sign-on capability
8
Social data
8
Social engagement
9
Marketing automation
8
Compensation management
9
Mobile access
9