SAP SALES CLOUD&CPQ
May 05, 2022

SAP SALES CLOUD&CPQ

Hakan Karadelioglu | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Sales CRM
  • Quotes and Contracts
  • Sap Sales order management

Overall Satisfaction with SAP Sales Cloud

We plan to go live with SAP sales cloud&CPQ at the beginning of June 2022. Our main problem is the sales order management side. Because our process is starting CRM (potential customer, activities, opportunities, etc). Then if our customer requires our products that means trailer, we convert opportunities as offers and click as won. Secondly, we can select sales offers inside the opportunity screen. Then we create an offer (quotation). When our customers accept our quotation, we can select the quote won and send this offer to the SAP ERP system. But when we can select quote won selection, we can create sales orders in C4C sales or CPQ system. And we want to manage sales order features in the C4C sales could or CPQ system. Because we have different processes for sales order management. For examples sales revision process, Sales retrofit process, Sales trailer logo process, sales addendum print out process, sales special retrofit request process, etc... And also, the other main problem is that the C4C sales and CPQ are running so slowly. When we configure a new product on the CPQ system, the system performance is so bad. And so much slower. I know that when we use it in real business life. our sales guys will complain about system performance.
  • I think that I explain my request previous message
  • The CPQ system is so much slower. Especially configure new product and on-screen transitions in the quotation (offer process)
  • We need sales order management side on C4C sales cloud.
  • We need time to give this feedback

Do you think SAP Sales Cloud delivers good value for the price?

No

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

No

I explained it my previous message
I explained it my previous message
When we configure a new product, CPQ is very slow. And when we select a new screen the CPQ loads the menus and our product features slowly.

SAP Sales Cloud Feature Ratings

Customer data management / contact management
7
Workflow management
4
Territory management
4
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
4
Contract management
6
Quote & order management
5
Interaction tracking
3
Channel / partner relationship management
3
Case management
5
Call center management
1
Help desk management
1
Forecasting
1
Pipeline visualization
1
Customizable reports
1
Custom fields
4
Custom objects
4
Scripting environment
5
API for custom integration
5
Role-based user permissions
1
Single sign-on capability
4
Marketing automation
4
Compensation management
4
Mobile access
1