Item: SAP Sales Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

As part of the SAP business suite, SAP provides support for all areas of customer-focused business in marketing, sales, and more. With the help of Sales Cloud analytics we are able to gather information about different key factors like customers and with that this SAP also provides SAP Sales CRM which is used for implementation various sales activities like telemarketing, sales of E-module, etc.

Pros and Cons

Products can be customized for your business.
I like that the tool can be integrated with many third-party APIs and programs.

Annual maintenance takes too long.
Cost effective

Return on Investment

Cost effective for the solution it provides.
easier integration with other SAP tools.

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

mSalesApp, SAP CRM

Usability

Being in the sales industry, SAP SALES CLOUD provides most proactive and intuitive dashboards for our sales analytics. It has best usability by far now.

Support Rating

Support has been best as of now and self troubleshooting option is even well equipped.

Likelihood to Recommend

While this is a great addition to your large corporate team, it's worth noting the amount of unwanted complexity it brings to the table. Several folks from our team have found that other niche tools (salesforce, new jobs) have easier CRM interoperability. Those who need to track sales then this is the right tool for them.

Great addition to sales team capabilities

Modules Used

Overall Satisfaction with SAP Sales Cloud