Great addition to sales team capabilities
May 17, 2022

Great addition to sales team capabilities

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

As part of the SAP business suite, SAP provides support for all areas of customer-focused business in marketing, sales, and more. With the help of Sales Cloud analytics we are able to gather information about different key factors like customers and with that this SAP also provides SAP Sales CRM which is used for implementation various sales activities like telemarketing, sales of E-module, etc.
  • Products can be customized for your business.
  • I like that the tool can be integrated with many third-party APIs and programs.
  • Annual maintenance takes too long.
  • Cost effective
  • Cost effective for the solution it provides.
  • easier integration with other SAP tools.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

Being in the sales industry, SAP SALES CLOUD provides most proactive and intuitive dashboards for our sales analytics. It has best usability by far now.
Support has been best as of now and self troubleshooting option is even well equipped.
While this is a great addition to your large corporate team, it's worth noting the amount of unwanted complexity it brings to the table. Several folks from our team have found that other niche tools (salesforce, new jobs) have easier CRM interoperability. Those who need to track sales then this is the right tool for them.

SAP Sales Cloud Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
Case management
9
Call center management
9
Help desk management
8
Lead management
8
Email marketing
8
Task management
8
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
Not Rated
Custom objects
8
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
9
Single sign-on capability
8
Social data
7
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
8