Item: SAP Sales Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

1. Data on one central platform as a single source of truth that includes all necessary Data for the Sales Reps 2. 360-degree view of the customer, which also includes useful information about recent and future activities, quotes, competitors, partners, etc. 3. Far reaching information about the sales cycle to enable faster decisions about which step to take next for which customer. This is possible by a clear Lead- and Opportunity Management that leaves a clear picture about every step in various sales cycles. 4. Pipeline Management helps the sales rep to anticipate the revenue within an accurate forecast and gives the management planning security 5. Visit Management empowers the sales reps to reduce the time spent planning visits and creating clear follow-up tasks to support the customer

Pros and Cons

Real-time Analysis lets you analyze every piece of information in the system and visualize it in a contextualized business case to make faster and better decisions.
360-Degree Customer View gives you a clear picture of the situation of the customer and how you as a sales rep are able to assist them individually.
Full mobile access allows the sales reps to work remotely from a tablet or smartphone - even if there is no mobile connection available.

The standard visit management capabilities have room for improvement, although SAP is providing an add-on for this particular case.
The system is full of functionalities that can be a little too much when using the system for the first time.
The personalization mode is not really intuitive and could use a better user interface.

Return on Investment

Reduce customer churn
Increase revenue
Higher customer satisfaction

SAP Sales Cloud Streamlining Business Processes

SAP Sales Cloud integrated with a backend ERP allows you to take control over the whole End-to-End Process starting with a Lead and Ending with cash. Every step of the customer sales cycle can be tracked and optimized and the synchronization of both systems enables the sales team to act fast on decisions, get real-time pricing, see past orders, etc.

Scalability

The product is highly scalable as it is a full cloud solution that runs on Servers direct from SAP or from various hyper-scalers. The overall performance is good and the solution has no problems handling over a few million objects (for example products) at the same time. Furthermore, there is no limit to storage capacity.

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

SAP S/4HANA Cloud, SAP Analytics Cloud

Likelihood to Recommend

The SAP Sales Cloud is especially well suited for existing SAP customers as the integration within a homogeneous landscape is phenomenal. When fully integrated, the sales rep is able to see everything that happened in the ERP and can even trigger follow-up processes like an order. Furthermore, the open API-Management allows full flexibility in connecting various other systems. The SAP Sales Cloud shines when it has to handle complex sales processes and also brings marketing capabilities and full-service operations into the same platform that fully brings the information of every customer interaction into one place to enable a good Customer Experience. The SAP Sales Cloud is less appropriate for customers who need basic CRM functions with a small scope of possibilities in the means of simple account management. The size of the company is of secondary importance and even a small sales team (>10 people) can profit from the solution.

Modern and Extensive Sales Software That Truly Shines Within an Integrated Scenario

Modules Used

Overall Satisfaction with SAP Sales Cloud