EXCELLENT Tool for Customer relationship Management
July 30, 2022

EXCELLENT Tool for Customer relationship Management

Dr. ROOPESH RAO | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Sales Performance Management
  • Billing and Revenue Management
  • SAP Intelligent Sales Execution (Datahug)

Overall Satisfaction with SAP Sales Cloud

SAP Cloud gives an overall picture of sales and CRM. CRM stands for Customer relationship management and SAP Sales Cloud gives the tool to take care of the customer's responses, data storage, analytics tools, etc. SAP Sales Cloud prevents organizational expenditure on expenses on Server maintenance as all the data is available on the cloud.
  • Customer relationship management
  • Sales Management
  • Business analytics
  • Data management
  • Ease of use
  • Complex structure
  • Accessibility
  • Proper sales management
  • Data management
  • Customer relationship management
SAP Sales Cloud has overall created a positive impact on the sales of the organization. Customer relationship management has become easy for us and lead generation has also increased. Lead conversion has also gone into a positive direction.
It still has a lot of scopes to improve when it comes to reducing its complexity. Overall it has a clear mandate to become the market leader in the segment. It has a bright future in the future as its a robust tool.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

SAP sales cloud is not meant for small organizations where few people call the shots. SAP sales cloud is ideal for a large organization having multiple verticals so that database management of such organization become feasible and easy.

SAP Sales Cloud Feature Ratings

Customer data management / contact management
7
Workflow management
7
Territory management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
7
Quote & order management
7
Interaction tracking
7
Channel / partner relationship management
7
Case management
7
Call center management
7
Help desk management
7
Lead management
6
Email marketing
7
Task management
7
Billing and invoicing management
6
Reporting
7
Forecasting
6
Pipeline visualization
7
Customizable reports
6
Custom fields
7
Custom objects
6
Scripting environment
7
API for custom integration
6
Role-based user permissions
7
Single sign-on capability
6
Social data
7
Social engagement
6
Marketing automation
7
Compensation management
6
Mobile access
6