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A much better and seamless application.
October 05, 2022

A much better and seamless application.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Sales CRM
  • Quotes and Contracts
  • Sales Performance Management
  • Billing and Revenue Management

Overall Satisfaction with SAP Sales Cloud

We can quickly manage our marketing budgets and responsibilities with the help of SAP Sales Cloud, and we can arrange all downstream components. Due to the user community of experts in charge of resolving difficulties, assisting in the sharing of ideas, and being extremely proactive and prompt in reacting to our company demands, I think it also offers outstanding and highly professional services. I particularly enjoy how this application can organize and save information about our customers and workers, such as tracking customer complaints, producing reports and analyses, and supporting tailored chats that let us efficiently and without any issues engage with our consumers.
  • views of each consumer are provided.
  • Simple to set up according to our company requirements.
  • fostering client loyalty.
  • There is no trial offer.
  • Most of the time, my performance has been stable.
  • Breakdowns are quite rare.
  • Smooth work flow.
  • Due to an increase in customers, improved customer involvement has helped the business achieve a good ROI.
  • Since there are more consumers and payments are received on time, profits have grown.
It is simple to eliminate any barrier that might impede client success if we have a complete understanding of the whole customer chain. Ample ERP capability helps my team to assign appropriate resources to each team so they may successfully complete the allocated task. The back-end data provides us with the planning units that move our goals toward the desired degree of marketing and sales.
The platform is simple to use in many departments, and performance can be monitored effectively. The majority of channels have been digitalized, which has boosted output and enhanced consumer experiences. The majority of applications from different departments have been integrated with the ERP system, which has improved teamwork and standardized processes. Sales representatives may go deeper and give potential customers the most helpful information by monitoring performance.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

No

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.

SAP Sales Cloud Feature Ratings

9.1
Customer data management / contact management
9
Workflow management
10
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
9
Interaction tracking
8
Channel / partner relationship management
10
8.7
Case management
9
Call center management
8
Help desk management
9
8.5
Lead management
9
Email marketing
8
9.0
Task management
9
Billing and invoicing management
9
Reporting
9
9.0
Forecasting
9
Pipeline visualization
8
Customizable reports
10
8.7
Custom fields
9
Custom objects
8
Scripting environment
Not Rated
API for custom integration
9
8.5
Role-based user permissions
9
Single sign-on capability
8
9.0
Social data
8
Social engagement
10
9.5
Marketing automation
9
Compensation management
10
9.0
Mobile access
9

Evaluating SAP Sales Cloud and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
It is such a large platform that it gives users the ability to control every aspect of the sales process. Everything is centralized, well-organized, and simple to use, from marketing to data to reporting to customer complaints.
I would need to check the documentation at first.

SAP Sales Cloud Support

I did not use direct assisntance but they were helpful for while seeking docs related to launching.
ProsCons
Knowledgeable team
Problems get solved
Support cares about my success
Slow Resolution
Escalation required
There are several special capabilities, such as the ability to transfer calls, create leads, and decide which lead a given query should be projected or tagged into. We needed such features which was available on premium.