I love it for bringing structure and visibility to our sales process.
August 11, 2025

I love it for bringing structure and visibility to our sales process.

Peter White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales Automation and Forecast Optimization

Overall Satisfaction with SAP Sales Cloud

I like it for a centralized database that allows me to capture every interaction from our marketing team campaigns to our sales conversions. I love how it has made lead generation, segmentation, and nurturing more effective.

Pros

  • Sales collaboration.
  • Consistent customer experience.
  • Faster lead response.

Cons

  • Training took time.
  • Customization complexity.
  • Exquisite for planning and optimization of our campaigns.
  • Great for lead conversions.
  • A real-time dashboard for insights.
  • Unified system for a consistent customer experience.
It's astounding for a unified customer experience to allow our every customer to see the full journey, to allow us to tailor a specific and more precise message for them to touch their hearts.
It has flexible scalability to handle seamless all enterprises from small to large without losing effectiveness.
It's incredibly strong for managing complex sales, as well as effective territory and quota management. Reliable with native integration with ERP for real-time pricing and order history. Impeccable with intelligence sales automation.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Indispensable for planning and optimization of campaigns with real revenue in mind. Ideal for sales team collaboration to drive faster lead conversions. Great for real-time insights for faster decision-making.

SAP Sales Cloud Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
9.5
Role-based user permissions
9
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

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