SAP Service Cloud review
September 28, 2022
SAP Service Cloud review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
we implement SAP Service Cloud to help companies to solve their service requirement issues like tracking tickets, record time and efforts.
- integration with CTI
- resource planner
- record ticketing history
- survey
- time reocrding
- autherization area
- planning
- track all requests
- reduce time of handling issues
- improve customer saatisfaction by using surveys
by using tickets history and survey, you can manage the ticket SLA and customer satisfaction
- SAP Field Service Management (Coresystems), SAP Transportation Management and SAP Sales Cloud
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes