SAP Service Cloud
May 19, 2023
SAP Service Cloud
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
Service Cloud is considered to address our critical pain areas around our Engine Services business. We were using Customer Service module for these use cases in the past, but Service Cloud looks promising with more capabilities that cater to Services Industry. The upcoming revisions and roadmap has a lot more to offer that will address the current gaps.
- Manage long and short cycle services process
- Ability to minimize the transactions
- Few known areas of development - Linking MSOs with Deliveries
- Ability to make it have Equipments along with the services on the Service Orders
- Expecting improved user experience
- Faster processing of high volume business
While we are implementing this, there is a definite sign that this will improve the customer service capabilities overall
Customer Service module is being discontinued by SAP in few years from now
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes