Overall Satisfaction with SAP Service Cloud
CTI Integration solves manual calls and chats, Guided sales from leads to sales orders remove all manual efforts, workflows, and notifications to help inefficiencies.
- Email to ticket creation.
- SLAs in the ticket.
- Customer Overview and details on one screen.
- CTI Integration.
- Customization is time-consuming.
- Custom Integration with Non-SAP and SAP.
- Customer service resolution time has improved.
- Managers have better visibility.
- Less Manual labor.
SLA improvement, reporting improvement.
Integration with SAP on Prem, Ease of use Multiple Integration options available.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
No
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes