SAP SuccessFactors: Better than nothing but very expensive for a low ROI for small entities
October 20, 2021
SAP SuccessFactors: Better than nothing but very expensive for a low ROI for small entities
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- Employee Central
- Recruiting
- Learning
- Succession & Development
- Performance & Goals
Overall Satisfaction with SAP SuccessFactors
It is used across the whole organization. It enables to follow global processes for Talent Management and have one single point of truth around HR data globally.
- user friendly homepage
- recruiting process
- good cloud solution
- poor learning module, not state of the art
- not enough room for flexible solution
- to have a good experience, it is necessary to have all modules which is too expensive for small subsidiaries
- long reaction time to ticket
- Prices are prohibitive, especially licenses strategy for companies under 1000 employees
- Opportunity marketplace is nice but payroll solution/time management could get more priority - Not state of an art solution.
- Comp & Ben module is not state of the art
- SF mobile is not state of the art
- Standard report is really poor
- Recruiting approval process
- Negative impact for small subsidiairies
- Even weak ROI for overall company
Do you think SAP SuccessFactors delivers good value for the price?
No
Are you happy with SAP SuccessFactors's feature set?
No
Did SAP SuccessFactors live up to sales and marketing promises?
No
Did implementation of SAP SuccessFactors go as expected?
No
Would you buy SAP SuccessFactors again?
Yes
SAP SuccessFactors Feature Ratings
Using SAP SuccessFactors
10000 - All - They use it for Talent Management mainly (recruiting, Performance and learning mainly)
8 - IT: 2: third level support HR IT Consultant: Business consultant; rollout responsible; second-level tickets + development of each module (new features or business requirements)
- Recruiting (application to enrollment)
- Performance review
- Learning administration
- Employees and Managers self services
Evaluating SAP SuccessFactors and Competitors
Yes - SAP HCM partially
- Product Features
Integrated solution for different IT systems within the company. (Finance;Production are using SAP too)
We thought that it would be easy to interface SF with current SAP solutions but it is not the case. So, we would give a higher rating to alternatives to SF which are offering better features (like Workday) and would create an interface. At least the product would be sometimes better.
SAP SuccessFactors Implementation
- Third-party professional services
PwC
Yes - The first rollout of talent modules in different phases. The implementation partner helped for the pilot and then, further rollouts are done internally. For employee central, big bang in all countries at the same time with the support of implementation partner.
Change management was a major issue with the implementation - Change management for the Talent Modules was a major issue for the end users.
For EC, change management was an issue for the HR users.
For EC, change management was an issue for the HR users.
- lack of knowledge of implementation partner across SF modules
- changes of consultant within the project
- lack of knowledge of implementation partner for some modules
SAP SuccessFactors Support
Pros | Cons |
---|---|
Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success | Slow Resolution Poor followup Escalation required Slow Initial Response |
Yes because we felt it was the only chance to get attention...
Customer Engagement Responsible is always willing to try finding contact or answer to our questions.
Using SAP SuccessFactors
Pros | Cons |
---|---|
Easy to use Technical support not required Quick to learn | Unnecessarily complex Not well integrated Inconsistent Cumbersome Feel nervous using Lots to learn |
- none
- Role based permissions
- DRTM
- Mass changes
- Reporting
Yes - It is there but not really useful. Not state of the art.