Customer Service needs improvement
September 13, 2022

Customer Service needs improvement

Heather Dover | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Recruiting
  • Onboarding
  • Learning
  • Succession & Development
  • Performance & Goals
  • Workforce Analytics

Overall Satisfaction with SAP SuccessFactors

I use SAP SuccessFactors to upgrade our technology.
  • Improved HR transactions
  • Tracking of data, governance
SAP SuccessFactors integration was long and hard. The experts didn't explain downstream impacts, and as a new customer, you don't know what to ask.
SAP SuccessFactors made us create processes and validations.

Do you think SAP SuccessFactors delivers good value for the price?

Not sure

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

No

Did implementation of SAP SuccessFactors go as expected?

No

Would you buy SAP SuccessFactors again?

Yes

SAP SuccessFactors lacks customer service.

SAP SuccessFactors Feature Ratings

Employee demographic data
7
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
7
Support for external payroll vendors
7
Off-cycle/On-Demand payment
7
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
7
Reimbursement management
7
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
7
View and generate pay and benefit information
7
Update personal information
7
View job history
3
View company policy documentation
7
Employee recognition
7
Report builder
4
Pre-built reports
3
Ability to combine HR data with external data
4
Performance plans
5
Performance improvement plans
5
Review status tracking
4
Review reminders
6
Multiple review frequency
6
Create succession plans/pools
6
Candidate ranking
6
Candidate search
6
Candidate development
6
New hire portal
7
Manager tracking tools
7
Corporate goal setting
6
Individual goal setting
6
Line-of sight-visibility
3
Performance tracking
3
Job Requisition Management
6
Company Website Posting
6
Publish to Social Media
6
Job Search Site Posting
6
Duplicate Candidate Prevention
6
Applicant Tracking
6
Notifications and Alerts
6