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SAP SuccessFactors Review
Updated October 20, 2023

SAP SuccessFactors Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Onboarding

Overall Satisfaction with SAP SuccessFactors

We use SAP SuccessFactors to address all the following business needs: Support all business cases related to hiring, rehires, transfer, concurrent, global, local assignments, concurrent, and terminations. Support HR community with integration needs through our landscape (subsidiary countries). With data integration solutions for acquisitions/divestments. Support ERP and non-ERP integrations with SAP. Support data imports and exports
  • Support US local needs
  • Support central repository for our employees across the world
  • support out of the box integrations with local ERP systems
  • Custom Integrations with all our local countries
  • Overlapping date data somehow is created in tables
  • Missed data transmission to receiving systems during large imports - custom interfaces
  • Allowed UI updates and Integration API differences
  • HR productivity
  • Automation of task
  • Flexibility
Some of the out of the box integration does not work in all scenarios -Workforce - if you don't have all the portlets maintained from Hire date
Very important - especially related to payroll and time issues for particular states
Implementation was smooth.
We had some challenges in the first year with properly integrating it with our IDM system.
Bringing changed photo from Azure AD into Successfactors is another challenge
We have inbuilt knowledge with SAP ERP systems. Out of the box Integration was a big reason Successfactors was chosen with our SAP ERP landscape

Do you think SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors go as expected?

Yes

Would you buy SAP SuccessFactors again?

Yes

Integration with local ERP systems and all the local systems. Employee central is well designed.

SAP SuccessFactors Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
Not Rated
Update personal information
9
View job history
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using SAP SuccessFactors

50000 - All employees
15 - Configurators
Integration experts
Ticket Support
HR
  • HR data for all employee globally
  • Send HR data to recipient systems
  • Succession, Talent, Performance
  • Feed data to SAP and non-SAP systems successfully
  • Using Time for simple cases - Non-Union countries
  • If some off the gaps are closed - UI/APi differences - allow better integrations
  • Robust Time enhancements - enable more countries to use the product
It is a solid product that houses our HR data globally

Evaluating SAP SuccessFactors and Competitors

Yes - SAP ERP - Encourage by SAP. This allowed us to also start using Employee Central Payroll - as Successfactors HR data source
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
Global source for HR data that can feed all connected systems - payroll, finance etc
Waited for couple of years - for the product to evolve and more stable

SAP SuccessFactors Implementation

- Getting better as the product improves
- Out of the box integration don't always work
  • Third-party professional services
Deloitte
Change management was a big part of the implementation and was well-handled - We were already on a global HR system before moving to Successfactors - so change management was not bad
  • Data integration - SAP - especially IT0001
  • Issues with updating data - without picklist values

SAP SuccessFactors Support

Could be better. Initial response from SAP to a ticket is slow.
GDPR also comes in the way. US is not impacted but the data centers that houses our Sf is in Europe
ProsCons
Kept well informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
Yes- We have premium support. We are a large customer of SAP products
Yes - One was promised to be fixed in the last release and it was promised again now to be fixed in this release (Distorted photo when uploaded through API)
When we hit the initial limit of 50 integration center jobs - they quickly increased the limit.
Good support during the new Data Center move last year- Frankfurt data center

Using SAP SuccessFactors

We have increased the usage to Succession, Performance , Talent , Time modules
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Convenient
Feel confident using
Familiar
None
  • General Portlets usage
  • Research with issues - audits, integration center etc
  • Reporting - gave up - may be it has improved with Stories now
Yes, but I don't use it