The best in the business

We currently utilize Sauce Labs as our third-party provider for cross-browser testing. There are a lot of devices and mobiles out there. Even though we can manage to purchase a variety of devices in our lab, we sometimes run into issues when we are not actually having an un-common device/phone to test. That's how Sauce Labs comes into the picture. With a lot of real vs virtual devices, Sauce Labs helps a lot with debugging and testing across multiple devices, which reduces the cost of purchasing new real devices.

First, we still need to go with the price and cost-effectiveness. It's one of the most important factors that we consider when choosing a vendor. Another reason is the reputation and how big is the community. With saucelabs, there is a dedicated forum just for users/customers to ask and get help.

I do believe our organization has a premium support feature. We really care about the quality of our products so whenever our QA team runs into trouble, we want to have an immediate response so they can continue to work. An issue with our automated testing means we will delay our release to production so we don't want to be a road-block.

There was a time that we ran into an issue with our tunnels. For some reason, it kept timing out almost every day. One of their support agents was very helpful and she walked me through all of the necessary steps to troubleshoot the issue. Saucelabs really cares our its customers, she followed with me when i didn't respond to our last conversation and helped til the issue is fully resolved.