Scale is a great solution with second to none support
Updated December 11, 2020

Scale is a great solution with second to none support

Tracy Burton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Scale Computing HC3

Scale HC3 is being used across the entire organization for all our server needs. It is housing all our VMs as well as all of our network storage. It has solved the issues with VMWare licensing, an outdated SAN as well as multiple host servers required to properly run a VMWare environment.
  • The best thing about Scale is its simplicity. I used a VMWare solution for the past 5 years and never really felt like I had a grip on how to fully use it. I've had Scale in place for less than 6 months and am so confident in it, I feel as though I could almost train someone else on how to use it.
  • Scale's technical support is second to none. I've had a couple of issues with it and everyone I've spoken with is knowledgeable, friendly and eager to help resolve any issue.
  • With previous solutions, updating firmware is a large endeavor compared to Scale. Scale actually recommends doing it during production time instead of scheduling downtime during evenings or weekends. It makes managing everything easier without me having to come into work on my off time.
  • As with everything, I wish the price was a bit cheaper but by comparison to others but it's not bad when compared to similar solutions.
  • Not that it was needed in my case but the option to have a Scale engineer on site for setup might be nice for some instances.
  • The scheduling of the setup calls and training could be explained a little better and even possibly a quick overview of how to use the scheduling portion of the customer portal.
They are second to none in terms of technical support. In all my time in IT, I've used a lot of different vendors' technical support and I've never had one that I would rate higher than Scale. Responsiveness, knowledge, and willingness to help until they know the issue is resolved are all aspects that Scale has demonstrated on every instance.
We run everything on our Scale solution. This includes a SQL server for our ERP software, multiple licensing applications as well as file servers and domain controllers. I even have some desktops set up for VPN purposes. Everything works flawlessly. I can't imagine a scenario where Scale wouldn't meet our needs.
  • Considering the short time I've had Scale, it's hard to speak to ROI but before purchasing we did compare costs of our previous solution in terms of licensing costs and future hardware costs and Scale was the less expensive option.
  • From purely a power consumption perspective, the Scale solution is definitely a cost saving feature. I find myself with additional circuits that aren't needed any longer in my server room.
  • Even in the short time I've had Scale in place, I can already tell that the uptime is better than with our previous solution.
Scale replaced a VMWare solution. We compared Scale against a new VMWare solution as well as against a Nutanix hyper-converged solution. After looking at the costs, features, support, and hardware, Scale was the easy choice for our business. It fit every need we had and after 6 months of having it in place, I have no regrets with our decision.
Scale definitely has a market where it fits and is a great solution (small to medium-sized businesses). Very large organizations may be better suited to a different solution. For the market that Scale fits into, it really is a perfect solution. I had compared Scale to Nutanix and while Nutanix had some additional features, I couldn't justify the additional costs. However, a large organization may find that additional feature set very useful and worth the additional costs.

User Experience with Scale Computing

Do you think Scale Computing Platform delivers good value for the price?

Yes

Are you happy with Scale Computing Platform's feature set?

Yes

Did Scale Computing Platform live up to sales and marketing promises?

Yes

Did implementation of Scale Computing Platform go as expected?

Yes

Would you buy Scale Computing Platform again?

Yes

It's one of the best solutions I've ever implemented. Over the time I've had it, support has been incredible and great new features have been added to make the product even better.
There have been a few occasions I've needed to call support. One time in particular, one of the hard drives died. I contacted support and had a replacement the next day and in the process no data was close to being lost due to their platform's duplication methods.

Using Scale Computing HC3

1 - I am the only one using it as I'm the only IT person at the company.
1 - I'm the only one who supports it however it's such a great solution that anyone with basic computer knowledge could do it.
  • Reliability
  • Storage
  • Performance
  • Virtual desktops
  • Additional backups
  • Expansion
  • Possible move to more virtual desktops for remote users
One of the best products I've ever used.

Evaluating Scale Computing HC3 and Competitors

Yes - VMWare servers were replaced by the Scale solution.
  • Price
  • Product Features
  • Product Reputation
After years of attending IT conferences, I've gained a wide net of other IT professionals. I bake their opinions and Scale was a highly recommended product.
Wouldn't change a thing. I evaluated a couple different products, weighed their value against one another and I still believe I made the best choice

Scale Computing HC3 Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We maintain our support contact with them. I don't believe there is an option for any other support but the support I do very is amazing and can't imagine more.
Yes - There has been twice where the email alerts weren't working and they figured out the issue (an issue with Office 365 hosted email servers) to get it resolved quickly.

Using Scale Computing HC3

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Snapshots
  • Hot swap drives in virtual machine
  • Live expansion of hard drive capacity
  • Live expansion of memory capacity
  • None found after 2 years of use