Scale tips the scale accross the board
Updated November 28, 2020

Scale tips the scale accross the board

Don Agnew | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Scale Computing HC3

We purchased our Scale Solution to replace all our physical servers that were lost due to a flood. The cluster provides all the server access needed for our entire organization. As well as it helps supply step one in our backup plan.
  • Easy to use.
  • Best support I have ever dealt with.
  • Sales that actually listens to you.
  • I can't think of any.
Longest I have ever had to wait for a response from support was an hour, and that was on a stat holiday, with the tech calling to tell me they were headed to their computer.
I have a. EMR, and Laserfiche running on my cluster adding storage is just a couple of keystrokes, takes longer for the server software to add in the extra space, and my end users think each VM is on its own physical hardware.
  • Less down time.
  • Less time setting up "hardware."
  • More flexibility for my users.
Scale is light years ahead in usability, setup and management. Sales people had me a quote while on the call, other suppliers took up to 3 months.
No pun intended but with the way you can scale Scale I can't think of any place they could not be used.

User Experience with Scale Computing

Do you think Scale Computing Platform delivers good value for the price?

Yes

Are you happy with Scale Computing Platform's feature set?

Yes

Did Scale Computing Platform live up to sales and marketing promises?

Yes

Did implementation of Scale Computing Platform go as expected?

Yes

Would you buy Scale Computing Platform again?

Yes

Scale has followed the KISS principles all the way. The simplicity of setup and the feature set is excellent

Evaluating Scale Computing HC3 and Competitors

Yes - The Scale HC# system replaced five servers lost in a flood
  • Implementation support
Availability, Scale had pre-release product available on the shelf that fit what we needed and they were the first company to get back to us with a quote
Not having a flood to cause a complete network replacement

Scale Computing HC3 Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
No - 24/7 support is part of the cost of the units.
Yes - Every call to support has been dealt with in a timely fashion.

Using Scale Computing HC3

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Adding a VM.
  • Modifying a VM.
  • Managing VMs.