The Scales are tipped toward great support, sales, and non-sense purchasing.
October 15, 2020

The Scales are tipped toward great support, sales, and non-sense purchasing.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scale Computing HC3

Our Scale server is the main server at 2 of our manufacturing facilities. This server is the host for all of our Microsoft functions uncluding some engineering apps. THe main benefit of Scale in my opinion, is the superior service and the all in one package. I've dealt this VMware before, and while it's a good product, there are soo many purchase options, it makes my head spin. I have purchased VMware packages before, only to implement and find that to use the features I was promised I have to buy yet another additional add-in.

Pros

  • Superior Support - US based, easy to understand, quick to respond.
  • All inclusive package when purchased.

Cons

  • The Scale interface doesn't seem to have as many options as VMware. Of course I don't use most of these options, but some admin desiring very detailed configs may be disappointed.
  • I would like to see a more granular restore. It's easy to restore full snapshots, but we also use this for a file server, and it's very time consuming to restore just a couple files.
Scale's support is great. They quickly answer by phone, and are easy to understand. The remote tool is built into their software, so you can quickly give them access to see your configurations.

My only desire is I miss the support options I had with Dell. I keep my servers for a long time and used to purchase them with a 7 year warranty. Scale follows a more standard 5 year warranty. Dell also has an extensive support network and we purchased the 4 hr repair warranty for a Dell technician to come and repair within 4 hours. Scale only dispatches parts by NBD mail, so you must have a technician or contractor on-site to make the repair.
  • We did not need to purchase any additional backup tools or applications.
  • VMware Business Continuity & Disaster Recovery
When you purchase the scale package you get what you pay for. There are no confusing add-in or other apps needed. The reps get you what you need and it just works. No confusion.
I think Scale is best suited for a smaller company like mine, where great support is needed along with no-nonsense purchase options. Also the simplified interface makes administration easier for a mid level server admin like myself.

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