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Propel your digital transformation.
Updated January 05, 2024

Propel your digital transformation.

Mikhail Spolysov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

The implementation process is complex in some aspects but well documented.
I use ScienceLogic SL1 at my job at Kyndryl to provide monitoring services of IT infrastructure for clients and customer support teams.
Both
  • SL1 provides monitoring for various databases.
  • SL1 can monitor all popular operating systems.
  • SL1 uses monitoring agents and agentless monitoring.
  • SL1 requires a lot of CPU resources.
  • User Interface is not intuitive.
  • Documentation is poorly organized.
  • SL1 allows to support multiple clients in one platform.
  • SL1 provides technology to support the shift to a hybrid workforce.
  • SL1 allows to transform business with intelligent, data-driven automation.
ScienceLogic SL1 more cloud-oriented than Nagios. Product support is also very important for corporate users.
IBM Tivoli Monitoring is a relatively expensive solution that requires dedicated professional support and complex infrastructure.
Dynatrace is good for performance monitoring and analysis, but loses in price

Do you think ScienceLogic SL1 delivers good value for the price?

Not sure

Are you happy with ScienceLogic SL1's feature set?

Yes

Did ScienceLogic SL1 live up to sales and marketing promises?

Yes

Did implementation of ScienceLogic SL1 go as expected?

I wasn't involved with the implementation phase

Would you buy ScienceLogic SL1 again?

Yes

ScienceLogic SL1 is good for cloud monitoring - main vendors are supported, and a lot of modern hardware is supported. There is lack of support of old operating systems and the agents may consume a lot of local resources. The SL1 system scales well and has good manufacturer support and has good price.

ScienceLogic SL1 Feature Ratings

AIOps Features
5.2
Monitoring and Alerting
9
Performance Analytics
2
Incident Management
8
Service Desk Integration
9
Root Cause Analysis
1
Capacity Planning Tool
6
Configuration and Change Management
1
Automated Remediation
7
Collaboration and Communication
8
Threat Intelligence
1

Integrating ScienceLogic SL1

ScienceLogic SL1 has an API, and also allows you to send alerts to external systems and uses the popular MySQL database. It is possible to develop modules to automate functions that allow you to interact with external systems.
  • Red Hat Ansible
  • IBM Tivoli Netcool/Omnibus
  • Servicenow
SL1 events are forwarded to Netcool which creates tickets in Servicenow. Software was developed for generating events and synchronizing the databases. Ansible playbooks was created to manage Sciencelogic reports and PP deployment
  • Single Signon
  • API (e.g. SOAP or REST)
  • ETL tools
When integrating with ScienceLogic SL1, you need to carefully evaluate which system functions to integrate into external systems based on your needs.

Using ScienceLogic SL1

1500 - Customer support teams such as OS administrators, Application administrators and DBAs use Sciencelogic SL1 to monitor different customer resources for which they are responsible. The infrastructure support team also uses Sciencelogic to monitor company servers and network and generate usage reports. SL1 reports are also used in infrastructure development planning.
50 - ScienceLogic's SL1 support team include system architects, site
reliability engineers, technical support staff, program and delivery
managers, incident and change dispatchers and software engineers.
Sciencelogic support requires very good knowledge of infrastructure
components such as network and server hardware, virtualisation systems,
network protocols, operating systems knowledge, scripting skills and
experience with SQL
  • Infrastructure monitoring
  • Application monitoring
  • Database monitoring
  • Containers monitoring
  • AIOPs integration
  • Cloud monitoring
ScienceLogic SL1 meets our company's core requirements for use in
customer support. SL1 system has good scalability and performance, is
integrated with the event processing system and alert system used in our
company. Our development team has extensive experience in developing
powerpacks for the Sciencelogic monitoring system. SL1 has an affordable
price for its class of software products
  • Use Netcool event processing for SL1 alerts
  • Resources DB synchronization between SL1 and LDS
  • SL1 PP Reporting using Ansible command line
  • SL1 device onboard & offboard using Ansible command line

ScienceLogic SL1 Training

  • Online Training
There are a lot of educational materials and courses on the SL1 training site (Litmos university). However the recording quality is sometimes not very good - screen resolution is low. There is a lack of professional rather than user-oriented documents and there are mistakes in documentation and education is not well structured.