ScienceLogic SL1 Is A Reliable, Extensible, And Scalable Solution
September 29, 2022

ScienceLogic SL1 Is A Reliable, Extensible, And Scalable Solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

Along with the purchase of the solution, we purchased a statement of work with their Professional Services organization to meet our outcomes and fill our critical gaps. The PS team was outstanding, very professional and allowed us to screen share while they built our integrations. In many cases they would teach us how they did certain things within the platform.
ScienceLogic SL1 replaced a few different monitoring tools for us. We had a homegrown platform for alerting and ticketing, as well as a purchased solution for performance and capacity management. It performs all of these functions well at a very large scale. ScienceLogic's Incident Automation and CMDB Sync enabled us to reduce operations workload actioning tickets by auto resolving tickets when issues clear and auto re-opening tickets when it determines the situation is likely the same root cause.
On-Premise Only

Pros

  • Automation in terms of alert and ticket enrichment with diagnostic details
  • Incident ticket reduction, reducing operations workload
  • Alerting and ticketing
  • Account team is outstanding, very supportive on issues and with feature requests
  • Support is great, especially on the critical issues when you need them
  • ScienceLogic aggressively pursues customer engagement and improvements.
  • Recently added ChatOps and Ideas Boards are examples
  • Dynamic application and Powerpack framework enables quick build and share and as such many community built Powerpacks are available

Cons

  • Dashboards have limitations in a couple of large enterprise use cases. New UI appears to be addressing these as it matures and resembles techniques seen in other enterprise tools
  • Percentiles and baseline / deviation calculations on standard metrics are not what we've seen in the past from enterprise tools. However, more complex anomaly detection is now available as an advanced function

Do you think ScienceLogic SL1 delivers good value for the price?

Yes

Are you happy with ScienceLogic SL1's feature set?

Yes

Did ScienceLogic SL1 live up to sales and marketing promises?

Yes

Did implementation of ScienceLogic SL1 go as expected?

Yes

Would you buy ScienceLogic SL1 again?

Yes

  • Improved operations by actioning fewer incident tickets
  • Improved operations by getting diagnostic details in tickets (enrichment)
  • Reduction in tools
  • Modern IT capabilities (SD-WAN, SDN, modern integrations with many IT vendors)
ScienceLogic met our critical requirements best in terms of replacing the (alerting and ticketing) solution central to our project.
ScienceLogic would be a great Nagios replacement for companies who struggle with several Nagios instances due to scalability and lack of discovery, automation and enterprise features.

It could also be great for companies who desire tools consolidation across various IT silos running overlapping alerting, ticketing and graphing tools.

If there is a desire to automate ticket enrichment and/or auto remediation of issues based on monitoring signals, ScienceLogic is an excellent platform.


Large enterprise companies with a focus on complex forecasting and capacity planning may struggle to get exactly what they want out of ScienceLogic.


Comments

  • Kyra Ecker | TrustRadius Reviewer
    Kyra Ecker
    (Vendor Representative) commented 2 years ago
    Lots of great feedback in this review. Thank you for taking the time to educate reviewers on the ins and outs and what's possible with SL1. We appreciate your input! --Kyra Ecker, Director of Customer Advocacy

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