Item: ConnectWise ScreenConnect
Rating: 10
Author: Karen Martínez

Overall Satisfaction with ScreenConnect

Use Cases and Deployment Scope

We're fascinated with ScreenConnect. It has saved us time commuting to our client's office, which has helped us to provide faster customer support. It also has some great features like screen recording to keep track of our connections and support quality. Besides, the app is pretty straightforward, making it easy for clients to run the app. It is definitely worth it.

Pros and Cons

Pros

Easy to use for clients
Constant updates and improved features
Screen recording

Cons

It would be nice to have a desktop for clients extension

Return on Investment

It's way cheaper to use the app than to commute technicians to client's office
Faster customer support and faster customer billing
Increase technician's capability to manage multiple clients at the same time

Alternatives Considered

We considered Teamviewer but the initial cost versus the ScreenConnect initial cost was a big issue for us. We wanted an app with payment options and not just a one time fee app. That's why we gave ScreenConnect a try and we loved it immediately. This way we also ensure we always run the latest version and we can trust there's someone updating and fixing issues with the app.

Likelihood to Recommend

It's great for customer support in the IT industry, for example. However, it's not appropiate for personal use. It would be nice to have a feature for your own computer, tablets or smartphones with a better pricing for consumers. This would be very useful and would expand their app capability and presence, like when an older relative asks for help with their computer and you're not near them.

ConnectWise ScreenConnect Feature Ratings

Comments

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Great for customer remote support