Great for customer remote support
September 22, 2016

Great for customer remote support

Karen Martínez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We're fascinated with ScreenConnect. It has saved us time commuting to our client's office, which has helped us to provide faster customer support. It also has some great features like screen recording to keep track of our connections and support quality. Besides, the app is pretty straightforward, making it easy for clients to run the app. It is definitely worth it.
  • Easy to use for clients
  • Constant updates and improved features
  • Screen recording
  • It would be nice to have a desktop for clients extension
  • It's way cheaper to use the app than to commute technicians to client's office
  • Faster customer support and faster customer billing
  • Increase technician's capability to manage multiple clients at the same time
We considered Teamviewer but the initial cost versus the ScreenConnect initial cost was a big issue for us. We wanted an app with payment options and not just a one time fee app. That's why we gave ScreenConnect a try and we loved it immediately. This way we also ensure we always run the latest version and we can trust there's someone updating and fixing issues with the app.
It's great for customer support in the IT industry, for example. However, it's not appropiate for personal use. It would be nice to have a feature for your own computer, tablets or smartphones with a better pricing for consumers. This would be very useful and would expand their app capability and presence, like when an older relative asks for help with their computer and you're not near them.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
8
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
10
Annotations
7
Monitoring and Alerts
9
Multi-platform remote control
Not Rated