ScreenConnect is fantastic
Updated May 01, 2017

ScreenConnect is fantastic

Scott Owens | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use ScreenConnect to provide remote support across all platforms. It's an invaluable tool to keep techs more productive and greatly reduces the need for onsite visits to fix/help with even more than just minor incidents.
  • ScreenConnect is always available.
  • This program doesn't intrude on the PC resources as others have done.
  • The dashboard could really use an easier method for grouping PCs by physical locations
  • ROI is off the charts better than anything else out there
  • Screen refresh is always quick
Used GFI MAX in the past, just too cumbersome and didn't like the TeamViewer backend for remote access.
It's well suited for any PC, [has a] small footprint, and always available.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
7
File transfer
8
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
8
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
7
Session record
7
Annotations
7
Monitoring and Alerts
6
Multi-platform remote control
8

ScreenConnect Training

The step by step online training tutorials provide an easy reference. The articles provide all necessary information to do most of the tasks we all use every day.