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Fast and Efficient remote control
Updated March 01, 2019

Fast and Efficient remote control

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

Our company uses Screenconnect to securely connect to our clients remotely for support and services. Screenconnect allows us to do this quickly and does not limit the amount of unattended access. Our help desk team also uses Screenconnect to assist customers remotely.
  • The pricing is fair.
  • Cloud-based server.
  • Very fast remote connections.
  • Needs 2 factor authentication for users, currently only available for the cloud administrator.
  • We saved a lot of money by switching to ScreenConnect from another remote software.
  • Connections are quicker and easier for customers.
  • More options for helpdesk to let clients connect remotely.
Selected screenconnect because we only use it for remote connection and transferring files. It was a lot less expensive and allowed us to replace LogMeIn Central and LogMeIn Rescue subscriptions saving us thousands per year in fees.
We use ScreenConnect to connect to all our clients' servers and workstations, it allows us to diagnose problems remotely and transfer files to the remote systems very efficiently.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
7.9
Screen sharing
10
File transfer
10
Instant message
8
Secure remote access with Smart Card authentication
6
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Remote management of servers & workstations
7
Centralized management dashboard
7
Session record
9
Annotations
6
Multi-platform remote control
6

ScreenConnect Training

I was able to learn how to use screenconnect through their online wiki page. It was well updated and i was able to find all the information i needed. I think that it would be better to have some more tutorial video's explaining how to do certain things in Screenconnect. I find video training to be easier as its easier to follow along.