Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Tech Wizard Solutions has provided computer support and a variety of computer and network protection services since 2011. PC Helper 123 was created to focus on providing the computer support and protection to consumer end Computer users. ScreenConnect is the primary portal for the easy process required for computer owners at all knowledge levels.
ScreenConnect provides the perfect solution for people that only require a single instance of assistance and those that decide to become members and receive ongoing protection and support.
ScreenConnect provides the perfect solution for people that only require a single instance of assistance and those that decide to become members and receive ongoing protection and support.
- ScreenConnect is easy to use for those end users we are attempting to provide help to regardless of their computer experience level.
- ScreenConnect works for both PC and Apple/Mac computers. The process for initial connection is the same for both system types without requiring special portals or consumer effort.
- ScreenConnect has multiple ways of allowing support people to help via remote access including through mobile devices.
- Information on how to use certain aspects of ScreenConnect are difficult to find if exist at all. An example would be the ease of which ScreenConnect supports both PC and Mac. Most require special steps when supporting one type or the other. ScreenConnect uses the same portal and does this automatically yet fails to make this information easily available to those familiar with other systems
- Lack of or difficulty of finding documentation for simple tasks such as adding a user or using tools in the admin or back end of the system are a problem.
- The transfer of files to clients can be awkward. Working on a drag drop system that is consistent would be nice.
- Easy connection to members computer when support is requested allows for increased support quality and ease for the end user resulting in increased word of mouth referrals and account renewals.
- Super easy multiple remote session windows allow technicians to provide service to multiple systems at one time increasing the amount of income and lowering the per hour costs.
- Ability to request a user end screen capture without the requirement of initiating a full connection allows an evaluation without requiring extra time and non-needed remote sessions that take time from the end user and a non-paid remote session connection on the company end.
- TeamViewer, Instant Housecall and VNC
ScreenConnect provides a more stable remote support portal than Instant Housecall and VNC. TeamViewer does have some available features that ScreenConnect does not they are very close in usability and features. The cost between using ScreenConnect over TeamViewer is dramatically lower.