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Great vendor side solution.
August 30, 2019

Great vendor side solution.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceChannel

We use Service Channel in our Store Engineering Department to issue work orders to our outside vendors. They also can submit their invoices online which we have integrated with our ERP to streamline the payment process. The sites also use it to submit work requests as needed and allow them to view their request.
  • Vendor tracking when arriving and leaving sites.
  • Invoice submission and payment
  • Site tracking of open work orders
  • Better reporting
  • Better asset management
  • Uptime has been an issue the last couple on months
  • Streamlined the invoice process
  • Reduced calls from sites for work orders
  • Increased verification process of vendor visit
Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has since developed a solution of their own.
Service channel is a great portal for vendor issuance of work orders and tracking the check-in and check-out. It is also great for them on the invoicing side. The site portal is also an area where it is well suited. It is not suited as well to be an asset management solution.