Why service later... when you can ServiceNow?
January 09, 2019

Why service later... when you can ServiceNow?

Andrew Bishop ✞ ☁ ✍ | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ServiceNow

All IT-related requests are being inputted into ServiceNow. ServiceNow is retiring legacy software as the true cloud functionality is appealing. ServiceNow is handling enhancement requests as well as demands and projects. We're going to be using the agile method with the visual storyboards to help accomplish the desired results of the organization.
  • Internal communication
  • Workflow automation
  • Related objects
  • Too many objects.
  • A bit confusing in the backend.
  • Filters can be confusing.
  • Better collaboration
  • Fewer emails
Slack is a less complex version of ServiceNow. While both are on the cloud. ServiceNow focuses more on Project management and less on communication. Slack is ideally a great collab tool for chatting and connecting on a smaller scale whereas ServiceNow captures a project from a concept to delivery. ServiceNow is, in my opinion, enterprise level software.
ServiceNow is well suited when it comes to project management. For example, if your company or organization has many different departments that need to update or access data about a particular project then ServiceNow can meet that request.

ServiceNow at the same time is so complex that training and change management will be the most difficult pieces of onboarding.

ServiceNow IT Service Management Feature Ratings

Organize and prioritize service tickets
7
Expert directory
8
Service restoration
9
Self-service tools
9
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
9
Configuration mangement
6
Asset management dashboard
8
Policy and contract enforcement
7
Change requests repository
6
Change calendar
6
Service-level management
7