Great for large scale orgs 10k plus
February 04, 2020
Great for large scale orgs 10k plus
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
Everyone in my organization uses ServiceNow. High level: some people complain about the performance or features but to be honest, there's no way any other application can service a 40k user company. It does a great job tracking requests and other services. I've been a user for a while and it allowed me to easily track requests and open requests for other users. It has a good user interface and an advanced back end for more technical people.
- Track requests
- History and archiving
- Slowness
- It costs more to integrate it with MS Teams even if the organization has a license for both
- Other tools had to be purchased along side it but not too bad of a cost
- The change control management piece helps us make sure services are not down due to change conflicts
Do you think ServiceNow IT Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow IT Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow IT Service Management again?
Yes