Item: ServiceNow App Engine
Rating: 8
Author: Namrata Tandon

Use Cases and Deployment Scope

enables the team with the business issues at hand to easily create applications and digital workflows. At the same time, App Engine allows pro-code developers to develop more complex solutions.
1.)Allocation of work within a team
2.)Set priority for the task
3.)Tracking of task
4.)Monitoring of SLA is best

Pros and Cons

allocate tasks

Sometimes attachments do not get linked with the tickets

Most Important Features

monitoring SLA

Return on Investment

Allocation of work within team

Key Insights

Do you think ServiceNow App Engine delivers good value for the price?

Yes

Are you happy with ServiceNow App Engine's feature set?

Yes

Did ServiceNow App Engine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow App Engine go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow App Engine again?

Yes

Likelihood to Recommend

Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Very reliable categorization of tickets is useful. Ease to search the tasks/order with limited keywords and very easy to customize. Makes it easy toReply on emails using ServiceNow App Engine and keep a proper log of the tickets.

Great

Overall Satisfaction with ServiceNow App Engine