Improve your operations with ServiceNow CSM
March 11, 2022
Improve your operations with ServiceNow CSM
Software Version
Professional
Modules Used
- Field Service Management
Overall Satisfaction with ServiceNow Customer Service Management
ServiceNow CSM is widely used by many of our customers. It is one of the best products around this area. It has many solutions that helps customers solve their day to day needs around Omni channel interface, case management to log tickets, agent workspace, it also has incident management. With ServiceNow CSM one can manage external customers very efficiently and improve operations.
- Single omni channel interface
- AI ML based capabilities for routing
- Performance analytics
- Case management
- All functions work perfectly. May be overall performance can be improved.
- License model can be made flexible.
- Omni channel interface
- Case Management
- Performance Analytics
- It has reduced customer escalations
- Improved MTTR
- Increased operational efficiency
- Freshworks CRM (formerly Freshsales)
ServiceNow is a industry leader as depicted by Gartner. The features and functionality by ServiceNow platform is increasing rapidly with every version release. One of the best tools for customer service. ServiceNow has great product support which help to resolve product issues. Pricing is very competitive as well. So all in all it compares well with every department with competition.
Do you think ServiceNow Customer Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow Customer Service Management's feature set?
Yes
Did ServiceNow Customer Service Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow Customer Service Management go as expected?
Yes
Would you buy ServiceNow Customer Service Management again?
Yes