Item: ServiceNow Governance, Risk, and Compliance
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Being used in one of our departments to manage the GRC needs related to incident management of IT and non-IT applications and devices. SN BCM is being used to automate and manage the disaster recovery planning for critical IT applications serving the healthcare needs. This helped us lower the administration cost and also ensure the consistent uptime of applications helping us deliver patient care. Also, bringing everything in one place and automating helped us maintain a single source of truth to be leveraged across other enterprise applications.

Pros and Cons

Ease of use
Configuration options available.
Integrations with standard products.

Reporting can further be improved to allow for customizations.
End user configurable options.

Return on Investment

Enhanced employee experience.
Better operating processes.
Better control over risk.

Alternatives Considered

SAP Access Control

Ease of use and configurable options not necessarily needing expensive customizations.

Support Rating

Excellent and knowledgable support.

Usability

Ease of use and end user-configurable options.

Key Insights

Do you think ServiceNow Governance, Risk, and Compliance delivers good value for the price?

Yes

Are you happy with ServiceNow Governance, Risk, and Compliance's feature set?

Yes

Did ServiceNow Governance, Risk, and Compliance live up to sales and marketing promises?

Yes

Did implementation of ServiceNow Governance, Risk, and Compliance go as expected?

Yes

Would you buy ServiceNow Governance, Risk, and Compliance again?

Yes

Other Software Used

Genesys PureConnect, Coupa, UiPath Process Mining (formerly ProcessGold)

Likelihood to Recommend

Enterprise needs are well served by a product of scale such as Service Now. It might be less appropriate for the needs of a smaller organization or unit. Automation, disaster recovery, single source of truth, and seamless business continuity planning were very served by ServiceNow Governance, Risk, and Compliance in the use case specific to our organization and business unit. For a larger enterprise, a single source of truth that can be consumed or leveraged by other enterprise apps is always a big draw and this is where ServiceNow GRC fits in perfectly. It would definitely serve the needs of a smaller organization too as long as the organizations are rightly able to identify the use cases that are best served by an enterprise-grade application such as ServiceNow GRC

Service now GRC review

Software Version

Overall Satisfaction with ServiceNow Governance, Risk, and Compliance