ServiceNow HR is a great and practical tool
January 04, 2022

ServiceNow HR is a great and practical tool

GUSTAVO DE SOUZA ALVES | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with ServiceNow HR Service Delivery

ServiceNow HR was integrated with the aim of streamlining IT problem-solving processes with more practicality. We manage to create a call very quickly when any machine or equipment has a problem. So, the team gets into action quickly.
  • Open IT tickets in a practical way.
  • Customer service with fast support.
  • Low cost.
  • The tool is sometimes slow.
  • I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
  • Add more languages ​​to the tool.
  • Fast customer service.
  • Practical real-time analysis and reporting.
  • Low cost and excellent quality.
  • Practicality in solving important problems that need quick resolution.

Do you think ServiceNow HR Service Delivery delivers good value for the price?

Yes

Are you happy with ServiceNow HR Service Delivery's feature set?

Yes

Did ServiceNow HR Service Delivery live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow HR Service Delivery go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow HR Service Delivery again?

Yes

I really like the layout and organization of each item, but some features are complex, there is a great need to have tutorials and areas to teach some people with usability difficulties. Like a page within the tool itself with explanations on how to use each of the features.