ServiceNow IT Asset Management: Best ticketing tool available
August 04, 2021
ServiceNow IT Asset Management: Best ticketing tool available
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow IT Asset Management
ServiceNow IT Asset Management is being used by us as a ticketing tool. Many projects in our organization use it for their respective clients due to the ease and convenience that it offers for incident handling and reporting purposes. It is mainly helpful for handling of tickets ( incidents, changes, service requests and Problem tickets) Daily tasks of creation of incidents, assigning them and working on them becomes easier and convenient. Reports functionality in ServiceNow IT Asset Management is an excellent feature that helps us to analyze the data quickly.
- Incident Handling
- Reports
- Dashboards
- Attachments functionality
- Searches
- Incident handling
- Reporting
- Dashboards
- Efficiently handling of tickets
- Very helpful in reporting purposes
- Achieving SLA' and KPI's
ServiceNow IT Asset Management has a better UI compared to ConnectWise. Reporting is much easier and faster in ServiceNow IT Asset Management.
Do you think ServiceNow IT Asset Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Asset Management's feature set?
Yes
Did ServiceNow IT Asset Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow IT Asset Management go as expected?
Yes
Would you buy ServiceNow IT Asset Management again?
Yes