ServiceNow IT Asset Management: Best ticketing tool available
August 04, 2021

ServiceNow IT Asset Management: Best ticketing tool available

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow IT Asset Management

ServiceNow IT Asset Management is being used by us as a ticketing tool. Many projects in our organization use it for their respective clients due to the ease and convenience that it offers for incident handling and reporting purposes. It is mainly helpful for handling of tickets ( incidents, changes, service requests and Problem tickets) Daily tasks of creation of incidents, assigning them and working on them becomes easier and convenient. Reports functionality in ServiceNow IT Asset Management is an excellent feature that helps us to analyze the data quickly.
  • Incident Handling
  • Reports
  • Dashboards
  • Attachments functionality
  • Searches
  • Incident handling
  • Reporting
  • Dashboards
  • Efficiently handling of tickets
  • Very helpful in reporting purposes
  • Achieving SLA' and KPI's
ServiceNow IT Asset Management has a better UI compared to ConnectWise. Reporting is much easier and faster in ServiceNow IT Asset Management.

Do you think ServiceNow IT Asset Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

Yes

Did implementation of ServiceNow IT Asset Management go as expected?

Yes

Would you buy ServiceNow IT Asset Management again?

Yes

ServiceNow IT Asset Management is very much recommended for handling tickets and reporting purposes. It helps is achieving SLA' and KPI's. The search functionality needs to be improved to give more accurate results.
And the attachments can be improved by allowing drag-drop etc .

ServiceNow IT Asset Management Feature Ratings

Software and hardware inventory tracking
Not Rated
License management
Not Rated
Asset lifecycle monitoring
Not Rated
Contract management
Not Rated
Asset relationship management
Not Rated