Good concept. Needs improvement.
December 08, 2021
Good concept. Needs improvement.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow IT Asset Management
We use it to create a ticket for the infrastructure team to install or troubleshoot software/hardware issues.
- create a SNOW ticket to troubleshot problems on company provided laptop
- create a SNOW ticket to install new software on company provided laptop
- create a SNOW ticket to order new hardware like cellphone
- It is hard to track changes to the ticket
- It is hard to update the ticket
- It is hard to search the ticket
- search my ticket
- track changes on my ticket
- update my ticket
- It is a good concept for sending work orders to different teams, but the interface needs to be more intuitive and user-friendly.
Do you think ServiceNow IT Asset Management delivers good value for the price?
No
Are you happy with ServiceNow IT Asset Management's feature set?
No
Did ServiceNow IT Asset Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow IT Asset Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow IT Asset Management again?
No