Solid platform for Asset Management
January 09, 2022

Solid platform for Asset Management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow IT Asset Management

1) Tracking IT Hardware and software assets in the organization. 2) Managing Asset lifecycle from purchase until the end of life. 3) Manage Inventory of assets. 4) Software license management.
  • The normalization services works particularly well.
  • The content service provided by ServiceNow.
  • Supports compliance needs as well.
  • Asset lifecycle management.
  • Documentation on normalization services on software titles could be improved.
  • Data Loading and updates in the tool.
  • Improve the ability to manage costs.
  • Software License Management.
  • Mobile App for Hardware Asset Management.
  • Software License lifecycle and renewals.
  • Better tracking of assets and financially positive impact.
  • Timely software renewals.
  • Compliance.

Do you think ServiceNow IT Asset Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

Yes

Did implementation of ServiceNow IT Asset Management go as expected?

Yes

Would you buy ServiceNow IT Asset Management again?

Yes

Well suited for 1) Software License Management 2) Hardware Asset Management. Not suited in scenarios where you have complex licensing management of some software.

ServiceNow IT Asset Management Feature Ratings

Software and hardware inventory tracking
9
License management
9
Asset lifecycle monitoring
9
Contract management
8
Asset relationship management
9