Item: ServiceNow IT Asset Management
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use ServiceNow IT Asset Management to order new hardware or software installation and configuration from the IT infrastructure division. It's also used to create tickets for password reset or other troubleshooting jobs.

Pros and Cons

Order new hardware
Troubleshoot existing hardware
Order new software
Troubleshoot existing software
Order services

Edit existing ticket
Assign service team
Check status of ticket
Search my ticket using search string

Most Important Features

Create tickets
Assign tickets to appropriate team
Search ticket
Check status

Return on Investment

Good concept
Needs some improvement on features mentioned.

Alternatives Considered

I have not used any other software.

Key Insights

Do you think ServiceNow IT Asset Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

Yes

Did implementation of ServiceNow IT Asset Management go as expected?

Yes

Would you buy ServiceNow IT Asset Management again?

Yes

Likelihood to Recommend

ServiceNow IT Asset Management is well suited for creating tickets to get something done by another team. The UI is not intuitive creating difficulties for tasks like searching existing tickets without the ticket number or using some search string. It's also hard to check the status of tickets.

ServiceNow IT Asset Management is a Good Concept

Overall Satisfaction with ServiceNow IT Asset Management