Item: ServiceNow IT Business Management
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

ServiceNow IT Business Management is one of the top business management applications in the market. In our company ServiceNow IT Business Management is used to track and manage user requests, incidents, and service tasks. The application is used across the organization by almost all the employees. ServiceNow IT Business Management is one stop destination for reporting any issues and get help from the service desk.

Pros and Cons

Request management
Tracking and SLA
Easy navigation and UI

New UI is bad. Transition is not liked by users
Notifications can be improved. The mail notifications are little off
Category changes are not supposed to be hard

Most Important Features

Asset management
Request management and issue tracking
SLA management

Return on Investment

SLA ha improved greatly.
New UI is not liked by users. Need improvements.
User experience with support is great

Key Insights

Do you think ServiceNow IT Business Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Business Management's feature set?

Yes

Did ServiceNow IT Business Management live up to sales and marketing promises?

Yes

Did implementation of ServiceNow IT Business Management go as expected?

Yes

Would you buy ServiceNow IT Business Management again?

Yes

Likelihood to Recommend

Whenever a user encounters any issue, irrespective of application, hardware or software ServiceNow IT Business Management helps the users. It has the capability to handle the request load and managing stability. Portfolio management and asset management are other great features. The toll has lot of capability for customization. Doesn't force users to work with only out-of-box configurations.

ServiceNow IT Business Management review

Software Version

Overall Satisfaction with ServiceNow IT Business Management