Item: ServiceNow IT Operations Management
Rating: 10
Author: Ashish Dharia

Use Cases and Deployment Scope

This ServiceNow solution has helped us increase productivity, resolve issues quickly, and improve overall client satisfaction in a completely organized and ITIL-aligned methodology.

Pros and Cons

Incident Management
Change Management
Continual Improvement Management
Product Catalog
Asset Management
Problem Management
Release Management

They have a little more room for improvement on the reporting side, as well as on the IPC scheduling communications side.

Most Important Features

Streamlining of the workflow processes.
Centralization and availability of the information.

Return on Investment

ServiceNow has been very helpful in achieving the desired outcomes and providing services to the client.
Service desk/help desk can use ServiceNow products to organize their operations.

Alternatives Considered

Atlassian JIRA Align (formerly AgileCraft)

ServiceNow has ease of usabilty and configureability. It is smooth and has easy integration with legacy systems. Also, it allows the users to configure and build their own applications.

Key Insights

Do you think ServiceNow IT Operations Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Operations Management's feature set?

Yes

Did ServiceNow IT Operations Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow IT Operations Management go as expected?

Yes

Would you buy ServiceNow IT Operations Management again?

Yes

[ServiceNow IT Operations Management] is suited for all IT service management areas. The coordinated workflow allows for incident and change management, which is extremely useful for complete control, as well as for reporting and tracking purposes.

"ServiceNow - Always at your service now and then"

Overall Satisfaction with ServiceNow IT Operations Management