Leading IT management tool
Updated November 26, 2025

Leading IT management tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow IT Operations Management

In my org we are using ServiceNow for automation of IT access where if any new or existing user specific access then the service is working very fast and accurate in the form of ticket management system. User raised a ticket via ServiceNow, select the application and access as per the customization and bingo automation designed in the way to assign it asap without any manual work.

Pros

  • New employee onboarding
  • Automation access task
  • Knowledge article

Cons

  • AI for ticket logging
  • Knowledge article
  • report limitation
  • Saved 20% time than last year for customer issues management
  • Estimated time of resolving issue increased
  • Nearly 1000+ article got created on 1 year
We achieved in financial what we are aiming for, as our targets are fulfilled, we solved many issues using ServiceNow, Creation of knowledge article improved, Ticket system got customized, overall survey from the customer is 4 out of 5, customization is done without any hustle and integration was very easy.
Comparing to other application ease of use was way better than other, application license license cost is better than both and also worth it in that price, Required very less code so its easy to deploy it in our org and for new user easy to use, all internal tickets works easily got implemented

Do you think ServiceNow IT Operations Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Operations Management's feature set?

Yes

Did ServiceNow IT Operations Management live up to sales and marketing promises?

Yes

Did implementation of ServiceNow IT Operations Management go as expected?

Yes

Would you buy ServiceNow IT Operations Management again?

Yes

Ticket creation function you don't need to arrange many things as few things are customizable according to your org, Another main thing is customization and integration is part is easy compare to other application available in the market, We can create our own page too if we don't standard template.

ServiceNow IT Operations Management Feature Ratings

AIOps Features
9.3
Monitoring and Alerting
10
Performance Analytics
10
Incident Management
10
Service Desk Integration
9
Root Cause Analysis
10
Capacity Planning Tool
8
Configuration and Change Management
10
Automated Remediation
10
Collaboration and Communication
8
Threat Intelligence
8

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