ServiceNow- The right tool for Business Development
April 18, 2022

ServiceNow- The right tool for Business Development

Althia Cardoza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow Now Platform

ServiceNow is used in our Organisation as a global ticketing tool in our Organisation which helps to track the work and provides an instant reports. Its recent feature of Performance Analytics has made reporting easy and helps to forecast. The new version of Service Now is compatible to integrate with other party tools. The virtual bot of ServiceNow has the ability to complete functions within the system.

Pros

  • A great ticket tool
  • Performance Analytics for Forecasting
  • Quick Reports

Cons

  • Customization of report to the minute details
  • Report on Time Worked field
  • Helps to track the work
  • Provides instant report
  • Helps in future forecasting
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.

Do you think ServiceNow Now Platform delivers good value for the price?

Yes

Are you happy with ServiceNow Now Platform's feature set?

Yes

Did ServiceNow Now Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow Now Platform go as expected?

Yes

Would you buy ServiceNow Now Platform again?

Yes

ServiceNow has a lot of features that help to expand the business services. Right from ticketing to reporting, project management, task management, Performance Analytics, and so on. It has the ability to provide customize results with various workflows
ServiceNow professional people take a complete understanding of our requirements and customize as per our needs.
Nothing for now
It is a cloud-based ticketing tool that has the ability to track work and provides instant reports for current needs and future forecasting. Virtual Bot of ServiceNow is amazing on its own wherein it eases your work and automates wherever possible. It can integrate its services to any tool provided its a cloud-based tool

Comments

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