Item: Constant Contact Lead Gen & CRM
Rating: 10
Author: Laerte Jofre Junior

Use Cases and Deployment Scope

SharpSpring is being used at my agency as a CRM to our sells team and we use as a marketing automation software as well with email trails and landing pages to engage and conquer new leads.
We offer SharpSpring to our clients too and we manage for them when we do marketing projects.

Pros and Cons

CRM
Lead Scoring
Marketing automation
Sells pipe

email designer system
landing page design system
Emails trails

Return on Investment

We had a positive impact doing emails automation in our company
We also had a positive impact using CRM and marketing automation to scale our business achieving a ROI 7
Only negative impact is about the currency.

Alternatives Considered

I've selected SharpSpring because they have a more complete platform with marketing automation, social media integration, a lot of API integrations and finishing with a great sales CRM solution. All others softwares that we have at our disposal right now have only some features and you need to buy and integrate a lot of softwares to achieve what SharpSpring does.

Key Insights

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Other Software Used

Salesforce CMS

Usability

Overall the usability is good, and we can find things very easily, but because SharpSpring is a very complete solution and has a lot of functions, those functions was included throughout time and don't have the best usability yet. It is very easy to use, but it can improve the usability a lot though.

Support Rating

SharpSpring has a good support even though I only used once, because It is a very easy tool to understand and use. My ticket was responded and resolved in less than 24h. They have a lot of channels to talk and the response time is very fast, overall we're very happy with the support team.

Likelihood to Recommend

SharpSpring is well suited for companies who needs a fully solution with marketing automation and CRM. It integrates all social media, emails marketing services, landing pages and so on. All this marketing tools with CRM integration results in a powerful tool for those 2 teams and sales force.
I think is less appropriate when the company has a low budget and doesn't need a CRM tool, only marketing automation. For that we have some softwares less expensive.

SharpSpring is the complete solution for your marketing automation and CRM.

Overall Satisfaction with SharpSpring