Item: Constant Contact Lead Gen & CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

SharpSpring from Constant Contact helped us to reach out to prospective clients and stay in touch with current clients. It allowed us to track our leads and helped to ensure that nothing fell through the cracks, as we could set reminders and tasks. It also helped significantly with outreach since the acquisition from SharpSpring from Constant Contact.

Pros and Cons

Lead management, it organizes the leads clearly.
The interface is easy and it's quick to learn; new team members can pick it up quickly.
Clear indicators on past due items help to ensure things don't slip through the cracks.

To my knowledge, there isn't phone support, at least not on our plan. Email support seemed sufficient for our needs though.

Return on Investment

Positive. We had some turnover in the department, and when hiring new employees, it didn't take long for them to get up to speed.
Positive. Past-due items are clearly labeled, making it easy for us to follow up in a timely manner.

Alternatives Considered

Insightly, Pipedrive, Salesforce Lightning Platform (formerly Salesforce App Cloud), Sage CRM and Zoho CRM

I found SharpSpring to be the easiest CRM to use. On a scale of 1 to 5, 5 being the easiest to learn and use, I'd give Salesforce a 1, SharpSpring a 5 and the others fall in between. It's customizable, it's easy to update leads, and most of all there are no quirky error messages that take a technician to interpret.

Key Insights

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Other Software Used

Insightly, Pipedrive, Salesforce Lightning Platform (formerly Salesforce App Cloud), Seamless.ai, LinkedIn Sales Navigator, Slack, ZoomInfo, Mailchimp, Google Drive, ClearSlide, Dialpad Meetings (formerly UberConference), Expensify

Likelihood to Recommend

SharpSpring from Constant Contact is great for our organization in that it's easy to use and easy to learn. The opportunities are clearly visible, it's easy to add custom fields, and it's easy to add information and move leads through the sales pipeline. From a management perspective, it seems to give clear reporting and indicators of the team's tracking to goal.

Stay on top of your sales with SharpSpring

Overall Satisfaction with SharpSpring from Constant Contact