Shopify - the one stop shop for shops to get people to stop
February 06, 2017

Shopify - the one stop shop for shops to get people to stop

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Basic

Overall Satisfaction with Shopify

Shopify is being not being used by just one department of our organization, but rather, most everyone involved in the organization. We represent a number of musical artists in our organization and each artist has his or her own merchandise to sell to promote his/her personal brand. We use Shopify in order to allow all of our artists to promote and sell their merchandise.
  • They have an amazing selection of visually stunning store templates that can be personalized to fit the needs of the individual or organization
  • They make fulfilling orders insanely easy by sending you text and email notifications when a new order is placed
  • The analytics that they provide for your store are top- f-ing -notch. You can quickly and easily see sales and growth (hopefully growth) which allows you to more accurately plan for the future based on past traffic.
  • Though they have an incredible selection of store front themes, some of them are quite costly, especially if you are just starting out and trying to get sales online for the first time.
  • This may seem silly but the free card reader offered for brink and mortar stores is clunky and kind of unprofessional looking. I wish it had a sleeker design so that I'd look more official when interacting with customers face to face
  • The customer support for Shopify POS is not always 100% on the ball and many of the questions I had for them were able to be found online.
  • I do not have the hard numbers but I do know for the most part our artists have used the free shop templates which has really helped their ROI
  • Having free and paid options for the stores has been helpful for our ROI, while many of our smaller artists are using the free templates, the ones who are doing well enough to use a paid store templates are loving them and the additional traffic they bring to their pages
  • The biggest negative for us was trying to use Shopify for POS merchandise. If we ran into any issues with the card readers we either had to stop selling all together or just sell cash only, both of which drastically hurt sales
Shopify was actually the first and only product of its kind that we have used. It was recommended to us from another organization doing similar work to ours and we have stuck with it from then on since it has been able to fulfill our needs for both online and on site sales.
Shopify is definitely well suited for people who have a propensity for creating and working on websites for sales. Once you get a hang of it and the store is up and running, it starts making more sense. They try their best to make it very user friendly.
Shopify is less appropriate for POS product selling. It seems to be an afterthought of the company, like they wanted to make a great online store and then Ted from Accounting (you know Ted, whose uncle golfs with the CEO every weekend?) well Ted had the idea to sell things in an actual store and rather than risk Ted's uncle saying something to the CEO next weekend the people in the meeting kinda put something together to shut Ted up.

Shopify Feature Ratings

Product catalog & listings
8
Product management
9
Bulk product upload
Not Rated
Branding
9
Mobile storefront
8
Product variations
6
Website integration
6
Visual customization
7
CMS
6
Abandoned cart recovery
Not Rated
Checkout user experience
8
eCommerce security
7
Promotions & discounts
7
Personalized recommendations
7
SEO
6
Multi-site management
6
Order processing
9
Inventory management
9
Shipping
8
Custom functionality
7