Overall Satisfaction with Shopify Plus
We used to host an in-house e-commerce site and then we moved to NetSuites SuiteCommerce, which was a nightmare with never ending costs.
We then switched to Shopify Plus and have never looked back. We have it completely integrated with our ERP system, using automated tasks (Flow) in Shopify Plus and with solutions we created in house to access the Shopify API.
It has really made our e-commerce functionality and flow as well as overall cost much better all around.
We then switched to Shopify Plus and have never looked back. We have it completely integrated with our ERP system, using automated tasks (Flow) in Shopify Plus and with solutions we created in house to access the Shopify API.
It has really made our e-commerce functionality and flow as well as overall cost much better all around.
- Easy to manage products and inventory, which is of course extremely important
- Very easy to manage orders--especially with the API integration it is mostly hands off. But when customers do need assistance, our agents can easily access their orders and help them as needed
- Third-party integrations such as ShipStation or Returnly have made it easy to implement return processing and shipping to multiple destinations using various delivery services to get the best pricing.
- There was a time when I would complain about the Shopify API, as it was difficult to manage the product efficiently, but since they are always updating the API, it has now come to the point where we have been able to improve the flow of data effectively to be more efficient.
- It often seems like there could be more triggers or flow paths when setting up flows, but this will always be the case where "It would be nice if...". Shopify is ever evolving, so this is not a huge issue.
- Shopify Plus has saved us money without sacrificing quality or end-user experience
- Shopify has improved the experience for both our customers as well as for our internal users, which carries a lot of value
- Shopify has many excellently priced third-party add-ons as compared to others like SuiteCommerce, which is only affordable for larger companies.
Netsuite SuiteCommerce, which has a very high cost of ownership, and Magento, which although powerful can be expensive and is too complex for the average eComm requirements. Too flexible can be bad in some cases.
Do you think Shopify Plus delivers good value for the price?
Yes
Are you happy with Shopify Plus's feature set?
Yes
Did Shopify Plus live up to sales and marketing promises?
Yes
Did implementation of Shopify Plus go as expected?
Yes
Would you buy Shopify Plus again?
Yes