Item: MiCloud Connect
Rating: 7
Author: Brandon Shandelson

Implementation Rating

I was not involved in the initial implementation, but they now offer many virtualized appliances that can run inside VMWare.

Use Cases and Deployment Scope

ShoreTel is being used across our main business unit. We are using its VOIP and call center features.

Pros and Cons

The Communicator desktop software makes common tasks easy.
The system is fairly stable and phone calls don't have any issues.
The call center software meets all of the company's needs.

Their cloud offering seems very overpriced, but would otherwise be a good option.
The system administration tools could be easier to use.

Return on Investment

ShoreTel allows for sales and support teams to positively impact the business by serving customers.

Reliability and Availability

The only issues we have had were not due to shoretel itself, just general server issues. I recommend going virtual.

Likelihood to Recommend

It seems well suited for a small to mid sized company, especially if users are mobile or geographically dispersed. This is because they offer tools to make those users easy to provide service to.

ShoreTel is worth a look for small to mid sized companies with advanced needs

Software Version

Overall Satisfaction with ShoreTel