Shortel makes business simple!
November 16, 2016

Shortel makes business simple!

Nick Cox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Onsite

Overall Satisfaction with ShoreTel

No, I was not part of this part.
We currently use it as our primary phone system. This system doesn't have all of the features I've used in the past, such as click to call and chat. We have had great success with the features of forwarding, find me, and other features similar to this. I believe it fills our needs.
  • Shortel interfaces with your computer and systems very well
  • Shortel has an awesome find-me feature
  • Shortel could improve on ease of use, particularly around the on-computer functions
  • We believe for the money, there was great ROI
The system was great compared to other systems I've used. Easy to learn. Easy to use. Easy to implement. Easy to use on the go. Easy to make heavy call volume.
Because we never had significant issues other than our own internet problems.

MiCloud Connect Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
10