Item: MiCloud Connect
Rating: 5
Author: Verified User

Implementation Rating

Implementation was simple but there was no adoption program launched with it.

Use Cases and Deployment Scope

Currently ShoreTel is implemented for a select few departments across the institution. It was chosen as a VOIP solution to allow more flexibility for our enrollment services department.

Pros and Cons

Easy to use VoiceMail System.
Call Forwarding
Ring Groups

Warm and Cold Transfer (difficult for some users)
Directories
More robust Station-side Automated Attendant

Alternatives Considered

No other products evaluated. Cannot make a fair comparison.

Reliability and Availability

Any outages have never been the fault of the ShoreTel solution.

Likelihood to Recommend

ShoreTel support is probably great for direct customers. But through a state contract we are forced to utilize a third party for support and they are not always responsive or helpful.

ShoreTel worked for us

Software Version

Overall Satisfaction with ShoreTel